Our members have made it abundantly clear; they love this concept in vacationing. With our private membership, you always know your travel experiences are in great hands. 

 
We are proud of our outstanding 22-year reputation for innovative travel programs, for our relentless pursuit of superior customer service, and for our commitment to the highest standards of integrity.

This is our first year as members. If this is the level of service you normally supply then we are over the moon with praise for you all,
Eric Lodge

Dear Denise
First of all, let me say this to you: "You are the best Travel agent I've had, and I've used quite a few in my career – You're efficient, fast, polite, helpful, and most of all very pleasant to deal with. Many Thanks."
DEREK Cheng Choon
Singapore

Hi Everyone!
As we've mentioned to many of you already, our trip was absolutely incredible. Every minute of it was thoroughly enjoyable and was truly a trip of a lifetime!!
Kim and Tony
Alberta, Canada

We have just returned from a two week vacation at the Regattas of Abaco and can only say that the standard of accommodation, the helpfulness of the staff and the general site were excellent. We feel that we received very good value for money and would like to thank for all your help. 
Yours
Mike and Jan

Dear Colleen,
I would like to thank you personally for the great effort made by yourself and all the staff to maintain your services to clients even while being hit by hurricane Frances, just as you all did during hurricane Charley. Your determination to continue to service all members, even when Florida was being evacuated, is not just commendable but the clearest proof of your commitment to serve your clients with dedication and professionalism. I would also like to congratulate you for your foresight, your emergency plans worked incredibly well on both occasions. Let's hope you won't need to use them again! Please convey my appreciation to all your staff. 
If there is anything that we can do to help please do not hesitate to contact us.
Kindest regards,
Rafael Vilches

Dear Deborah
Thank you for your help. Your personal attention to service is exemplary. Perhaps I can pass on my appreciation to your manager. Please let me know the contact details and I will willingly do so. 
Thank you once again for your prompt Service.
D. Evans
Middlesbourough
U.K.

Wow! I am impressed by the content and speed of your response. Looks like my husband and I have got us a great deal. Thank you
Zaleha
Malaysia

Thank you for the prompt service, it gives us the confidence that our money is well invested,
Regards
Gary Booth
United Kingdom

Many thanks for your prompt and full explanation. I am reassured that you remain the quality leisure travel company.
Best wishes
Michael Gibbard 

Hi Debbie.
I just wanted to write and tell you what a lovely holiday we had last week at the Santa Barbara resort in Tenerife, this is truly a lovely resort and perfect for families. Thank you and Denise for all you efforts booking this, and we look forward to dealing with you for our next holiday.
Kind Regards,
Sue M

Denise thought I would drop a quick line to say we have a truly wonderful time at El Marques - thanks so much for your help!!!
Chrissie Woodcock

Hello Phillip
I am just getting in touch with you to say thank you for a wonderful holiday we had at the Chayofa country club We liked it so much that we have decided to go back on the 4th of October this year
C. Bennett

Thanks for your help Philip.
You guys are stars - I have sent so many e-mails over the last few days asking daft questions and your response are always excellent and very prompt. I appreciate your help - I will get the hang of this in time...
Regards, Gina Stewart
Scotland

Dear Philip,
We have received your news letter and think this is a great addition, we found it most interesting and informative and looking forward to receiving more with the latest information.
Best Regards
A & I Primhak
United Kingdom

It is now working fine....................
Thank you so much. I am really impressed by your service,
it is beyond anything I could have imagined. The very
best wishes.
Ken.

Phillip,
We had a wonderful time in Mauritius, and found our host to be very helpful. This was a perfect location from our point of view, with all the facilities and restaurants close by. We will certainly return one day
Kind Regards
E. Norton
U.K.

I have been very impressed with the customer service. 
Please inform the hierarchy
Leon Jones.

We have now had our two weeks holiday and thoroughly enjoyed it! The accommodation was excellent, We were all delighted. Thank you once again for all your care and attention.
Yours sincerely
J. Buchanan

Hi Mr Glenard Malcom,
I am impressed with the swift and the efficient way in which my enquiry regarding 'booking holidays' has been dealt with. I would like to thank you very much for the prompt reply And also for giving me the most satisfying answers.
Avinash Leicester

Liz,
Thank you for your phone message this afternoon; I can confirm that I have received the confirmation for next week's Hotel. Thanks again for all the help in confirming this at short notice, it is the first booking we have made since we became members and the help and support has been first class.
Regards,
C. Gibson
Camberely U.K.

Denise
HAPPY NEW YEAR!!! 
Just want to let you know we have a FAB time in Koh Samui - Impiana Resort. So much so, we extended an extra day. Lucky for us there were flights and rooms. Recommended to all your clients - the sea kayaking (with Blue Star) at around the Marine Park was excellent - very reasonably priced. And the best SPA - Ban Sabai... truly an unforgettable experience.... sooooo relaxing. Basically we didn't want to come back!! In less than 30 days, we will be off to France!!! Many thanks for your prompt replies.
I'm impressed. Have a good weekend yourself.
Chris

Liz 
Hi again.
I've just received the login and password and would like to Thank U for your promptness and efficiency. Have a Great Weekend.
Jessica

Dear Denise 
It has been worthwhile know you. I enjoyed the conversation we had yesterday. 
When you had any info. on our Andaman trip , please forward to us for final confirmation; so that we can apply for official leave from work.
Thanks 
Best Regards
Hector Lee

Hello Philip
Happy New Year to you and all your colleagues there. We very much appreciated the excellent holiday you arranged for us last year in Portugal. Our first holiday in Portugal. It really was a lovely holiday in one of the villas at Monte Sao Pedro in Playa de Luz, beautiful spacious villa, very clean and well kept estate, and courteous and obliging staff - all wonderful and thoroughly enjoyed by the family.
Although we enjoyed Portugal our favourite european destination still remains the Balearic Island of Majorca and that is where we should like to holiday this year, and therefore I am writing to ask what you would be able to offer us. Assuming we are a party of 4-6 adults. A villa or apartment in the resort of Alcudia, Cala D'or or Santa Ponsa in July (from 20th onwards or August would be great. Perhaps you can enquire what is available ? One or two weeks.
Denise Buckeldee

Dear Chris 
Many thanks for an informative reply that has more than met my expectations - I particularly like the advice regarding Epcot - we were just discussing where and what we would eat yesterday. thank you VERY much
regards
Linda

Hi Chris, Thank you so much for your kind reply, of course I got the confirmation, & everythings cool. I just wanted to say thanks for your all your help, you guys have really sorted us out at very short notice, & we really appreciate it. Sorry for being so useless, & dont worry next time we'll have a Paypal number!!!
Thanx again, Regards, DAVE ERINGA

Hello Chris
I spoke with your colleague Denise on Friday, and she very kindly helped me set up my pay pal account. I am not sure if you automatically take the money from it now, or i need to do something else. Please can you advise me what happens next in regards to payment.
I would like to say a big thank you to you and Denise for all your help and assistance.
Thank you again.
Paul Carter

Hi,
We had a great holiday at the Callao Garden in Tenerife recently and we were partcularly impressed with the room which I understand to be the only one of it's type in the complex. Is it possible to book this individual room again at a future date ? 
Thanks.
Peter Miller

Denise,
Just to say we had a good time in Barca! as they say. The location of the Appartments was excellent, betwen Las Ramblas and the Marina. Food at the local restaurants was good value for money and we had every kind of fish you could imagine!
We did not need a car and will certainly return for another visit either 
later this year or early next. With regard to the Gutenberg, they must have a deal with a School or University as the place was swarming with teen-agers, we have four kids of our own so we are use to it, some of your more discerning customers might not appreciate them. The verdict was excellent location, excellent food, beautiful city, accomodation good but bare in mind above comments.
Ruth and Tom Gray

Good Morning Chris 
Thanks for your suggestions - I have now managed to submit my request; it looks like my error was typing 'confirmed' instead of my email address in the 'confirm confirmation of email box' ! Hopefully you should now have the request ! Time for some gardening now (heavy digging, all offers of help gratefully accepted, free tea and toast) - its a sunny Sunday morning but frosty. 
Thank you again for your help Chris and best wishes
Dan Travis

Many thanks for our reservation confirmation and resort details of Scottsdale Camelback. We have been away celebrating our retirement hence the delay in replying to your E-mail. We are very much looking forward to our trip to Arizona and hopefully we will have no need to contact you. Thank you for your assistance in arranging this holiday.
Regards
Linda. 

Denise.
I wonder if you can assist us.
Our outbound flight on the 24th May has now been changed by the carrier to arrive in Spain at 11.00am rather than the 7.00pm originally scheduled. This makes the 5.00pm check in time (as per the confirmation you sent us) problematic for us as we will be in Spain for 6 hours with no way to unpack and enjoy the hoped for sunshine. Could you possibly contact the accomodation for us and see whether we could check in at midday / 1.00pm ish.
Hoping you can help us and with thanks to you and Andy for two great vacations so far, in New York and Florida last week.
Kind regards.
Nick & Donna Wharton.

Dear Denise,
You are so sweet. Thanks for your support. You make a difference to the company and I hope they will do their best to keep you happy too.
Thanks and Best 
Regards, Evangeline

Hi 
Just a few words to Thank You for the first news letter which I received today....what a great idea!!!.....like you said the site is very large and its easy to miss things, keep up the good work and I'm looking forward to receiving more in the future. 
Regards Chris Church

Hello 
Thank you for faxing all the necessary information to us and Thank you for all your time and courtesy in helping us atain our vacations with you all the best to yourselves
Chris Bennett.

Thanks for the e-mail. all documents received and printed. Will these be the only documentation we receive or will we receive copies by mail?? We thank you for your quick response on our holiday requirements. If the holiday is as good as the one we had at the Hollywood Mirage, we look forward to it, 
We also hope this will be one of many holidays we have. 
yours 
Colin & Julie Gent

CJ, 
Many thanks for the confirmation of our reservation at Tradewinds - Sirata, which arrived yesterday. Thanks for your service so far - we look forward to a great holiday!
Kind regards. 
Trevor Caffull 

Dear Mr. Southgate,
Thank you very much for your prompt reply it is much appreciated. Thanks also for your offer of a 1 week vacation credit, this is also much appreciated and completely acceptable. I would also like to say that with so many reports of rip-off holiday clubs and schemes, that I am continuously impressed with your staff and service and would have no hesitation in recommending you to anybody should the opportunity arise for them to become a member. In our country the 
attitude of the vacation and service industries are considered at best a joke, it is therefore like a breath of fresh air to deal with people who really do put the customer first. Once again many, many thanks, 
Jeff Missing

Hi, 
Please accept this as confirmation receipt of your mail and attached files. We thank you for your efficient processing of our request and we look forward to a pleasant week away! 
Best regards, 
Allan & Jayne Blackwell

Dear CJ;
Thank you for the map and the direction to the hotel. My husband and I do appreciate your effort.
Sincerely, 
Chieko Bury 

Hi 
We just wanted to let you know that our two weeks at the Dom Jao II resort in Alvor, Portugal was perfect. The resort was located right on the beach, the staff were friendly and helpful and the facilities excellent. 
Great price, too!
Thanks for arranging it! 
Jo & Colin Whipp

Thank you very much for the great service.
Shanker

thank you cj
you are a star!!!!
regards
Tina Edwards

may I take this opportunity to say what a lovely holiday we have just had at thurnham hall Lancaster the main reason for contacting you was about our next
holiday at lord nelson Minorca firstly could it be possible for you to contact them to find out how much a taxi is from the airport to them and with what taxi firm to use also can we upgrade our stay to half board and how much would it cost extra for the two of us
best regards
k. crowl

Thank you for arranging our recent travel to the Sirata, Trade Winds. We were very impressed and comfortable with our accomodations in St. Pete Beach. We look forward to making other arrangements with you in the future. 
Thanks again,
Sue Cox

Dear Denis,
Excellent service. Coming to collect tickets this week and make payment. Thank you and warmest regards. 
Yours truly,
David Seah

All travel documents received. Once again many thanks for all your help. It is much appreciated....Regards
Christine, Phil, Ross & Amy-Louise Bish..

Denise,
Thanks and appreciated for your excellent services.
Regards
John Tan
Singapore

Many thanks to you all for helping to sort out our holiday arrangements. This is the first attempt at booking with our membership & you have been very patient. You really are GOLD STANDARD. 
Thank you

Hi Malcom
Thank You very much for your quick response it is really appreciated, I have now logged onto the site and look forwad to booking some holidays.
Many Thanks
Peter and Dorothy Trott

Dear Denise, 
Just a short email to advise that the Mr Lay, Leng and Tat and their families had a most enjoyable stay and have left this morning to travel to the Gold Coast Theme Parks. It was a pleasure accommodating them and we look forward to accommodating more of your guests. 
Kind regards,
Malcolm & Cynthia Smith

Hi Glenard,
Thanks for the news. That is great. Yes please will you arrange for transport from the Airport. As you are aware the party name is Hewison/Bennett. We will be arriving at Paphos airport at 14:45 (I assume that is local time). 
Many thanks for your attention to sorting out our holiday.
Regards
Mike Hewison

Glen
Thank you for your phone call and the email. Your help is very much appreciated and we are now looking forward to am enjoyable two week holiday in Mauritius.
Thank you again
Eddy 
Edward Stephenson

hi,
we recently arranged a week in algarve, portugal via you and i am pleased to confirm that we enjoyed every minute..the accomodation was superb and all the staff were friendly. we would like to thank you for arranging this for us. 
avinash thakrar

Dear Denise,
The last trip to Bangkok you arranged for us was superb and success. Thank you for your good service, we enjoyed it very much.
Davis Seah

Dear Mr Malcom, 
Thank you very much for the prompt reply and attention given to it. It is very much appreciated. 
Eddy Chua

Glenard 
You are a star! Many thanks for your hard work. 
Keith & Cindy Smith

I wish to take this opportunity to thank all the staff for the fantastic holiday we had in Orlando & Miami this summer. The accommodation in both resorts was first class!! All the paper work, plans and arrangements went very much according to plan, which all contributed to a brilliant holiday; thank you. 
D & G 
Scotland 

All received Chelsea. 
Many thanks for acting so promptly to organise the bookings etc.
Mark Stephens

Chelsea
FANTASTIC !! Just what I wanted. Thank you very much. I would like to thank you and Glen very much for all the trouble you have taken to sort out the problems. You really have given an excellent service.
Best regards,
Asta la vista !